Terms of Service

Last updated: October 2025

Welcome to Mistwillow – where craft and magic meet.
By accessing or purchasing from www.mistwillow.com (“the Site”), you agree to the following terms.
Please read them carefully. They ensure clarity and fairness between you (the “Customer”) and Mistwillow (the “Seller”).


1. General Information

The Site is owned and operated by Mistwillow, a registered small business based in Uddevalla, Sweden.
Contact: hello@mistwillow.com
Address: Bön 712, 45197 Uddevalla, Sweden

All purchases made through the Site are governed by Swedish and EU consumer law.


2. Products & Descriptions

Mistwillow offers handcrafted and curated products such as candles, spell jars, jewelry, oils, art prints, and digital items.
We strive to ensure all descriptions, photos, and prices are accurate.
However, minor variations may occur since many items are handmade and made from natural materials.

We reserve the right to correct typographical errors, update product information, or discontinue products at any time without prior notice.


3. Pricing & Payment

All prices are listed in Swedish Krona (SEK) and include VAT (moms) where applicable.
Payments are securely processed through trusted third-party providers such as PayPal or Stripe.

Your payment method will be charged at the time of order confirmation.
Mistwillow does not store full payment details.


4. Shipping

Orders are processed and shipped according to our Shipping Policy.
Delivery times vary by location. Mistwillow is not liable for delays caused by postal services, customs, or other carriers once the parcel has been dispatched.


5. Returns & Refunds

Returns and refunds are handled according to our Refund Policy.
You have the right to withdraw from your purchase within 14 days of receiving your order, as long as the product is unused and in its original condition.

Custom, digital, or personalized items cannot be returned unless defective.


6. Intellectual Property

All text, images, graphics, and product names on this Site are the property of Mistwillow unless otherwise noted.
You may not reproduce, distribute, or use any material from the Site for commercial purposes without prior written consent.


7. Privacy & Data Protection

Your privacy is important to us.
Personal data is processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).
We only collect information necessary to fulfill your order and never sell or share your data.


8. Digital Products & Services

If you purchase digital items (such as e-books, rituals, or downloads), access is granted immediately upon payment.
By completing your purchase, you consent to waive your 14-day right of withdrawal for digital content, as per EU law.


9. Liability

Mistwillow is not responsible for indirect damages such as loss of income, emotional outcomes of magical work, or events beyond our control (force majeure).

All magical and spiritual products are sold as curios and ritual tools — they are intended to support your own intentions, not to replace medical, legal, or financial advice.


10. Governing Law & Disputes

These Terms are governed by Swedish law.
If a dispute arises, we encourage you to contact us first so we can find a peaceful solution.

If unresolved, you may contact Allmänna reklamationsnämnden (ARN) in Sweden or use the EU Online Dispute Resolution platform:
👉 https://ec.europa.eu/consumers/odr


11. Amendments

Mistwillow may update these Terms from time to time.
Changes take effect immediately upon publication on this page.
By continuing to use the Site, you accept the updated version.


By visiting Mistwillow, you step into a circle of trust, creativity, and mutual respect. May every exchange be guided by fairness and good will.